Medicinetracker-Support

 MedicineTracker Support


Last Updated: May 7, 2026


Need help with MedicineTracker? Contact the SmartAppStudioBD support team using any method below.


CONTACT SUPPORT

- Support Page: https://www.smartappstudiobd.com/p/medicinetracker-support.html

- Email: info@smartappstudiobd.com

- Phone: +8801841264756

- Website: https://www.smartappstudiobd.com


HOW TO REQUEST SUPPORT

When contacting support, please include:

- Your device model

- Your iPhone or iPad iOS version

- The app version and build number

- A short description of the problem

- Screenshots if available


WHAT WE CAN HELP WITH

- Medication reminders and schedules

- Family member or patient profiles

- Prescription and medicine tracking

- Importing or exporting app data

- Notifications not appearing correctly

- HealthKit permission questions

- Camera, photo library, notification, or biometric permission questions

- Bug reports and feature requests


RESPONSE TIME

We aim to respond within 2 business days.


FREQUENTLY ASKED QUESTIONS


1. I am not receiving reminders. What should I check?

- Make sure notifications are allowed for MedicineTracker in iPhone Settings.

- Open the app and review reminder times and schedule settings.

- If notifications were created before a recent app update, open the updated app once so reminders can refresh.


2. Where can I find the Medical Disclaimer?

- Open MedicineTracker.

- Go to Settings.

- Open About the App.

- Tap Medical Disclaimer.


3. Does MedicineTracker use HealthKit?

- Yes, optionally and only with your permission.

- The app uses read-only access for supported Apple Health data.

- You can review this in Settings > Permissions > HealthKit.


4. Can I request help about privacy or my data?

- Yes. Contact us by email at info@smartappstudiobd.com.

- For privacy details, please review the privacy policy below.


PRIVACY AND LEGAL

- Privacy Policy: https://www.smartappstudiobd.com/p/medicinetrackerprivacypolicy.html

- Terms and in-app legal information are available inside the app.


MEDICAL DISCLAIMER

MedicineTracker is for organization, self-tracking, and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical questions or treatment decisions.


Thank you for using MedicineTracker.

SmartAppStudioBD Team

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